Preferences & Billing

  • Cancelling your subscription

    If you feel that Flow is no longer a good fit, you can cancel your subscription at any time in Account Preferences. You can access Account Preferences by clicking the v next to your organization name in the top left nav bar. Simply scroll to the bottom section called... Read more…

  • Customizing your notifications

    Notifications allow you to keep track of recent updates to your tasks and in Chat so you’re always in the know. You can even choose which kind of notifications you’d like to see. To customize these, click the v next to your organization name and select Notification P... Read more…

  • Focus Mode

    There are a ton of ways to communicate and collaborate Flow, but sometimes you need some peace and quiet to finish off a project or complete a task. The Focus Ferret is here to help! Focus Mode turns off notifications temporarily and lets your co-workers know when yo... Read more…

  • Creating an account

    If you've never used Flow before or you want to start fresh with a new account, you can create one directly from the Flow home page. Read more…

  • Managing your email addresses

    The email address you used to create your Flow account is your primary email address. But that email can change, or a new one can become more useful, so we’ve made it easy to update this info anytime. Read more…

  • Getting started in Flow

    Welcome to Flow! With this quick start guide, we’ll walk you through the essentials of getting started in Flow. Read more…

  • Exporting your data

    If you want to export a copy of your account data for backup or archival purposes, you can do so from your Account Preferences. Click the v next to your organization name in the top left and select "Account Preferences" from the menu. Then, at the bottom of the page,... Read more…

  • Resetting your password

    If you know your current password and want to change it, open your Account Preferences by clicking the ’v’ next to your organization name in the top left of Flow, and selecting "Account Preferences" from the dropdown menu. Then, beside the "Password" section, click "... Read more…

  • Purchase a subscription

    When you’ve decided if Flow is a good fit, you can purchase a subscription to continue using Flow beyond the trial end-date. To do so, click the green "Upgrade Now" button in the top nav bar, or open your account preferences by clicking the v next to the organization... Read more…

  • Managing personal preferences

    You can manage your profile information, like your name, avatar, and other personal preferences by clicking the v icon next to your organization name in the blue nav bar and selecting Account Preferences from the dropdown menu. Here, you can click the “Edit” link nex... Read more…

  • Editing plans and owners

    Organizations change, so we’ve made it really easy to upgrade or downgrade your Flow plan too. To start making changes, open Account Preferences by clicking the v next to your organization name in the top left. Read more…

  • Keyboard shortcuts

    Keyboard shortcuts are a great way to quickly navigate through Flow and cut down on your clicks. You can, for example, use them to quickly switch between the chat and tasks views, create and edit tasks, or catch up on unread messages in your chat rooms. Read more…

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