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Terms & Policies

Refund Policy

Everything you need to know about our refund policy.

Updated: May 6, 2020

Nothing makes you sour on a company quicker than a shady refund policy. So we’ve made sure ours is crystal clear and easy to find.

We work hard to make sure you never want to ask for a refund. To help with that, we let you try everything Flow has to offer, free for 30 days, before subscribing. That’s unlimited tasks, projects, teammates, guests, and integrations — unlimited everything — completely free for 30 days. If you need more time to try Flow, just let us know and we’ll happily extend your trial.

After that period, we expect that you’ve tried Flow and agree that it’s a fit. If it’s ever not, you can easily cancel your account online in just a few clicks. There are no cancellation fees – start or stop your account anytime. After cancelling you can always rejoin by simply signing back in and restarting your subscription. You’ll find all of your tasks, projects, and data just the way you left it.

Because of this, we don’t offer refunds apart from a few exceptions listed below.

Examples of credits we’ll happily grant:

  • If we had extended downtime — multiple hours in a day or multiple days in a month — we’ll issue a partial credit to your account.
  • If you emailed customer service and it took multiple days to get back to you — not including the weekend — we’ll issue a partial credit to your account.